Shipping & Delivery

STUDIO COLLECTION

 

Order collection from our Peregian Beach studio is welcomed and can generally be arranged at a time to suit you, 10am - 3pm Monday to Saturday or on a Sunday in special circumstances. We’ll let you know when your order is ready to go so we can organise a time.

 

FREE DELIVERY AREAS

 

Free delivery to Sunshine Coast and surrounds is available for all originals and paper and canvas print products.

Free delivery to North Brisbane suburbs and the CBD is available on all originals, framed paper prints, Gallerywrap canvas prints and framed canvas prints.

Free delivery does not apply to unframed paper prints and unstretched canvas prints.

 

SHIPPING – SINGLE ITEMS

 

Postage, packing and delivery costs for single items to all other domestic Australian and international destinations is calculated during the order review stage of the checkout process, prior to submitting your order for payment.

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The utmost care is taken with the shipping of original works and our framed prints on paper and canvas. For oversized items unable to be shipped via Australia Post we will select a preferred courier company or art moving transport company to ensure your item reaches you undamaged and in ready to hang condition. In special circumstances we may need to make an additional charge for shipping and delivery of our largest products; if so, we will communicate this to you as soon as possible, taking account of shipping charges already paid, and before we commence production of your product.

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Standard postage is via Australia Post, which includes tracking, and is used for all unframed/unstretched products.

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Estimated delivery time via Australia Post is 7-10 days for all domestic Australian destinations.

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Unframed print products are generally shipped within 24hrs of production.

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Framed print products are generally shipped within 3-4 days of production.

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International delivery times for all products will vary according to your location. We’ll let you know when your order is on its way.

 

SHIPPING – MULTIPLE ITEMS

 

If you're ordering multiple products that can be shipped together, please select the 'multi-ship' option and a separate invoice will be sent out to you for payment once the most cost-effective delivery option has been reviewed and costs calculated. Payment for both product and shipping costs are required before production of your order can commence.

 

DESTINATION TARRIFS/IMPORT DUTY

 

Please be aware that on occasion import duty may be payable in your destination country. Check with your relevant postal service before placing your order as refunds/credits cannot be issued where products are returned to us due to non-payment of tariffs by the receiver.

 

DELIVERY ADDRESS CONFIRMATION

 

We may contact you via email when your order is ready for shipping for final confirmation of your delivery address to avoid potential delays due to differences in delivery addresses in the Australia Post system vs address details held by your local postal service, (this is particularly relevant to international orders).